FAQ

1. Common Questions

1.1 What benefits will EasyDCIM bring to me?

EasyDCIM is an intuitive system that offers numerous possibilities. It makes software management easy and extremely fast. In addition, EasyDCIM allows the owners to monitor many types of devices in one clear inventory section.

1.2 What are EasyDCIM system requirements?

To install EasyDCIM, one of the following operating systems must be used:

  • Ubuntu 16.04.2 LTS (Xenial Xerus) Desktop
  • Ubuntu 16.04.2 LTS (Xenial Xerus) Server
  • Debian 8.7 “Jessie”

That’s all. System dependencies and libraries needed to run EasyDCIM are automatically installed during the installation process using our installer.

1.3 How can I install EasyDCIM?

To install your EasyDCIM use an installer which will direct you through the entire process. While installing, you will have to answer some questions which will help to adjust the product according to your needs.

1.4 I have ordered EasyDCIM, why is my license not active?

Your license is still inactive because we have not discussed its details yet. Please, wait patiently for a phone call from one of our managers to discuss your license details. Once they are confirmed, your EasyDCIM license will be activated on the run.

1.5 Which pricing option is the best for me?

In our offer we have four various pricing packets, each paid monthly or yearly. The first and main difference between them is the number of devices allowed for management. The more expensive/advanced option, the more devices you can control. Other differences focus on additional management functionalists. There are no differences in system requirements, no matter which plan you purchase. Read more about EasyDCIM pricing plans.

1.6 Can you adjust the pricing plan to my personal needs?

Yes, we offer not only several ready made pricing plans, which differ according to the number of managed devices, but we can also prepare a personal plan if you wish. Ask for a personalized plan or customization. Our sales team will help you tailor the system to address all your needs.

1.7 Can I install EasyDCIM on another device like tablet or smartphone? And how can I do that?

It is possible to manage your EasyDCIM using a common browser. Thanks to a calibrated interface you can have access to your EasyDCIM from tablets or Smartphones, or move directly to a specific location using QR codes.

1.8 Does it matter what system type I use on my smartphone? iOS, Android or Windows?

No, system type has no impact on EasyDCIM usage and functionality. No matter which one is your favorite, you will never be forced to change it in order to use EasyDCIM via your Smartphone.

1.9 What if my data center extends significantly? Will EasyDCIM follow its growth?

Yes, EasyDCIM will extend simultaneously as long as you own a proper license, which allows management of an adequate number of devices. If you do not own such license you will have to adjust your pricing plan to be allowed to manage all your network devices.

1.10 How can I update my EasyDCIM to the latest version?

To get more information about the process of the system update go to Update Guide section.

1.11 How can I change the language of my EasyDCIM?

It is possible when the language files are modified properly. Then you need to proceed to the General Settings section and change the default language in the Base Settings tab. To get more information about the process go to Translations section.

1.12 How can I reissue my EasyDCIM license?

It is possible to reissue your EasyDCIM license using a specified Management Action. Go to the My Licenses section and select the appropriate license. You can find the Reissue function in the Management Actions menu.

1.13 What is included in the device limit?

The device limit covers all devices that can be installed in rack cabinets. It is the type of a device that determines whether or not it can be placed in a rack cabinet. The types can be classified into two groups:

  • Infrastructure
  • Device Component

The “Infrastructure” group defines the exact types of devices that are installed in rack cabinets. Some examples of such types are:

  • Switch
  • Router
  • KVM Switch
  • Server
  • PDU
  • Blade
  • Colocation

Additionally, if the Blade server has several device bays with single servers assigned to them, then each of these servers must exist in the application, and therefore is considered by the license system a separate device.

1.14 What devices are supported by EasyDCIM?

The basic protocols for handling actions on devices in the application are SNMP and IPMI.

Servers

The application offers support for all servers with access to IPMI version 1.0, 1.5 and 2.0. Using the IPMI protocol, you can perform boot, reboot and shutdown actions. In addition, EasyDCIM supports JAVA KVM console for such servers as:

  • American Megatrends
  • Dell Drac 5
  • Dell Drac 6 (only the panel with remote login, requires the appropriate firmware version)
  • Dell Drac 7
  • Dell Drac 8
  • P iLO 3
  • HP iLO 4
  • Supermicro

Switches & Routers

EasyDCIM performs operations on the switch using the SNMP protocol. If your device is compatible with the version 1, 2 or 3 of SNMP, then it is most likely supported by the application. The following list includes only the switches tested by our customers. The device can be supported by EasyDCIM even if not listed below.

  • Cisco Catalyst 4948 10GE
  • Juniper EX2200 (with SNMP access)
  • Cisco SF300
  • Extreme Networks Summit X450a
  • Juniper EX3300 (with SNMP access)
  • Cisco SF200
  • HP 3800-24G-2SFP+
  • MikroTik Cloud Core Router CCR1072-1G-8S+
  • HP 1920-48G
  • Juniper EX4200 (with SNMP access)
  • Cisco Catalyst 3560-48TS-S
  • Dell PowerConnect 2716
  • Dell PowerConnect 2848
  • Dell PowerConnect N3048
  • MikroTik Cloud Core Router CCR1009-8G-1S-1S+
  • Cisco Catalyst 2960G-48TC-L
  • Cisco Catalyst 3550-12T
  • Cisco Catalyst 4500
  • MikroTik Cloud Core Router CCR1036-8G-2S+EM
  • Cisco SG500X-24
  • Cisco SG350XG-24F-K9-EU
  • HP V1910-48G
  • HP 1810-24G
  • HP ProCurve 2910al
  • HP ProCurve Switch 2848
  • Juniper QFX3500 (with SNMP access)
  • NETGEAR GS724T ProSafe

2. Management

2.1 Can I integrate EasyDCIM with a separate system?

Yes, it is possible to integrate EasyDCIM with a separate system, however, for now you can integrate it only with WHMCS. To learn more read our Documentation article referring to WHMCS Integration.

2.2 Can I get some modules for my EasyDCIM?

Yes, you can order and purchase some modules available for installation, like: Usage Collector For EasyDCIM, IP Management For EasyDCIM, etc. Just visit our Marketplace and choose the module that suits your needs the most.

2.3 How to install a module?

In order to install a module you need to extract the package into a specific directory: ‘Modules/Addons’ which is located in EasyDCIM folder. Then it must be activated in ‘Addon Modules’ tab in your EasyDCIM.

2.4 What is Auto-Discovering?

Auto-Discovering is a focal point of EasyDCIM system functionality. It permits not only network devices, but also their software, ports and sensors to be discovered. All you need is a device IP address. Choose one of available SNMP options: v1, v2c, v3 to start the process. Soon after that any details on the device are imported and saved in the system’s appropriate fields.

2.5 What is Auto-Provisioning?

Auto-Provisioning is a vital part of the system as it enables a mass addition of specific servers by entering their IP addresses or hostnames. Your clients will be able to order dedicated servers and have them set up and running within a couple of minutes only. All that thanks to an automated assignment of currently used servers matching the server configuration ordered by a client.

2.6 How to add existing server to the system?

Adding an existing server to the system can be done in two ways. You can either do that manually by filling out an adding form or by running auto-discovering process, then it will be added and data will be filled in automatically as well.

2.7 How to manage IP addresses?

If you want to manage IP address in your EasyDCIM you need to own a specific module designed for such usage. Such module is already included in some of the available pricing plans. If your plan does not own it, you need to purchase it in our Marketplace, activate it and set its configuration. Once done, you can finally manage IP addresses in your EasyDCIM. Read more here: IP Address Management.

2.8 How to manage DNS for servers?

DNS management is possible within EasyDCIM but only if you own a dedicated module. It is already included in some of pricing plans. In case you do not own it yet, you must order it, activate, and set its configuration. In this step, you need to add a new connection with one of available DNS modules (DirectAdmin, cPanel etc.), fill out the form and finally check connection by clicking ‘Test connection’ button. If everything is fine ‘submit’ changes. Read more about DNS Management module.

2.9 How to enable IPMI for servers?

In order to enable IPMI for a server, you must proceed to ‘Summary’ view of that server and ‘Settings’ section. There find ‘IPMI settings.’ Mark ‘Enable IPMI’ checkbox and set its configuration properly.

2.10 Why server monitor doesn’t work?

There may be many reasons of that, but the usual case is that the device is not configured correctly to work with the monitor. For example, if you want to monitor the sensor values, you have to configure the Device Poller and/or specify IPMI access data for the device firstly. If the configuration is saved correctly, monitors should work in a proper way.

2.11 How do I get support for my EasyDCIM?

Here are several means of getting support for EasyDCIM. First of all, read through these common questions and if you do not find an answer here, you may find some articles on our Documentation. If none of these helps, contact our support team directly.